Front Office Supervisor

Key Duties and Responsibilities:

• To ensure high level of positive guest comments
• Promote/sell in-house venues of hotel and waterpark
• Resolve guest concerns quickly, professionally, and effectively
• Continuous training of staff in Guest Service
• To increase revenues by controlling labor and other costs
• Investigate and resolve guest concerns in a courteous and professional manner
• To ensure maintenance and cleanliness of Front Office
• Multi task between reservations and the front desk responsibilities when Front Desk Supervisor in not available
• All other job duties as assigned by management.

ORGANIZATIONAL RELATIONSHIPS:

• Reports to Business Operations Manager.

SKILLS AND QUALIFICATIONS:

• High School diploma or equivalent.
• Bachelor’s Degree in Hospitality preferred
• Up to 6 months experience in Front Office or related field preferred
• Must be able to speak, understand, read and write English
• Exceptional work ethic and attention to detail
• Computer literacy, plus knowledge of Microsoft Office and Opera products is desired
• Must be able to be on feet for a period of up to four (4) hours in length
• Possess ability to effectively promote and market all hotel and waterpark services
• Possess leadership and ability to communicate in a professional manner
• Possess ability to motivate, develop, and direct staff as they work
• Must be able to work weekends, holidays, and other shifts as necessary
• Valid Driver’s License and a clear driving record.

Salary Range: $20.00- $22.00/hr