Seasonal Manager: National Support Center

Job Duties:

• Leads the day-to-day operations of the National Support Center; ensuring employees achieve program goals
• Selects, supervises, trains, develops, and evaluates seasonal supervisors and team members
• Manages and handles guest concerns and ensures core teams respond to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
• Manages Limited Partner program, resolving all communications within six hours of receipt
• Manages the Corporate Guest Relations Program including Company-wide Membership knowledge, collection issues and serving as a liaison to the Corporate Team.
• Manages Six Flags Social Media Program for all parks, including reviews, content updates and social media posts.
• Ensures teams are proactively guest friendly and guest first standards are followed and enforced
• Ensures all guest and employee areas maintain a standard of excellence for cleanliness at all times
• Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
• Ensures compliance with safety standards
• Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
• Completing onboarding of new hires including processing i9s
• Maintains and updates standard operating procedures and training materials to accommodate changing business needs
• Assists with budget preparation, monitoring, and forecasting
• Must be able to maintain working and professional interdepartmental relationships with other departments and parks.
• Personally, provides friendly, clean, fast, and safe service for guests and teams
• Performs all other tasks and duties as assigned

Minimum Qualifications:

• Minimum of one year leadership experience – preferably in a high-volume or hospitality related environment
• Excellent administrative skills, including organization, budget control, and time management
• Proven skills managing and developing teams
• Strong communication skills, computer proficiency, and creative thinker
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient, timely manner
• Excellent motivational, leadership, and team-building skills
• Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
• Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery
• Ability to operate a variety of equipment (company vehicles, cleaning equipment, etc.)
• High School diploma required and some college preferred